A selection of upcoming platform improvements
Some of the platform improvements we're planning to roll out over the next 12 months.
Intake
Email-based report creation
Reports can be raised by emailing a configured inbox, removing form friction for reporters and advocates who prefer email.
Reusable synced data stores
Define a data store once (employees, locations, assets, business units) and reuse it wherever it's needed: report fields, filters, routing rules, sharing presets, analytics groupings and exports. One set of records, consistent across the platform.
Configurable duplicate & related report detection
Extending today's intake matching with a configurable formula, so each organisation can decide which signals (people, location, topic, date range, custom fields) count toward a match and how strongly. Case managers can then link or merge instead of running parallel investigations.
Evidence handling
Audio & video transcription
Uploaded recordings are transcribed automatically with speaker labels and timestamps, so interviews and voicemails become searchable and quotable instead of hours of audio to scrub through.
Granular redaction controls
Building on today's view-level redaction with finer-grained control: redact specific fields, passages, names and identifiers within documents and transcripts, scoped per audience and tracked with a full audit trail of what was redacted, by whom, and when.
Extended case linking
Building on today's case-linking, related cases will be more easily able to share context, people and evidence between them, without duplicating work or forcing a merge when cases should stay separate.
Daily case work
Sharing presets
Save the exact combination of people, roles and access levels you use over and over (HR + Legal, Investigation team, External counsel) and apply it in one click.
Extended saved views & filters
Building on today's filter controls, any filtered list of reports (open > 30 days, high severity, unassigned) can become a named view you can return to, set as a default, or share with your team.
Extended within-case search
Building on today's case search to reach deeper into chat, notes, attachments and transcripts from one box, with highlighted matches and jump-to-source.
Timelines & accountability
Visual report timeline
A visual flow of a report's history (submissions, assignments, notes, outcomes, status changes) so anyone picking up a case can see how it unfolded without opening every note.
Outcome & resolution library
A reusable library of outcome templates (substantiated, resolved by conversation, referred externally) with standard wording. Faster closure and consistent records.
Handover checklist
When a case is reassigned, a structured handover prompts the outgoing owner to summarise status, next steps and sensitivities, so nothing is lost between people.
Notifications & follow-ups
Unified notification centre
One place for every activity across the cases you work on, with filtering, sorting and mark-as-read, replacing scattered dropdowns.
Calendar integration for meetings & interviews
Schedule interviews and case meetings from inside a report and sync them to your calendar, with attendees, notes and evidence linked back to the case.
Scheduled reporter updates
Queue status messages to reporters (e.g. "we'll check in every 14 days") so they stay informed automatically, reducing anxious follow-ups and workload on case managers.
Report layouts
Report type layout alternatives
Configurable layouts per report type and audience: case managers get deep investigation views, correspondents and external partners see what's shared with them, and reporters get a simpler view focused on chat, files and status. Every user sees what's useful to them.